FAQs

Deliveries & Shipment

  1.   How do I place an order?

(i) Add the item to your shopping cart.

(ii) Continue to shop or buy the desired item.

(iii) Once your selection is complete click on the checkout & pay icon.

(iv) Select your payment mode.

(v) Once the payment is done you will receive a confirmation email that your order has been placed on the registered email address given at the time of sign up.

  1.   Can I change the shipping address of the order?

Yes, you can change the shipping address of your order only before it is billed or shipped. No changes can be done post order shipment.

  1.   What if I am not available when the order is delivered?

As a policy, our courier partners will always call/text message you before delivery to check your availability. However, in case the order arrives when you are not available, it will be re-dispatched after your confirmation.

  1.   Can you arrange the delivery on priority or expedited delivery since I am leaving the country?

We always try to deliver the order at the earliest, but we would not be able to accommodate any special requests during the sale period. We commit to try our best.

Orders

  1.       Do you offer made-to-order service?

Kisah offers ready-to-wear products in standard sizes. For further assistance get in touch with our Customer Care Team at – support@kisah.in.

  1.   What happens if a wrong product was delivered?

In the unlikely event that it so happens that the product you paid for is not the one you received then contact our team at support@kisah.in. within 24 hours of delivery. They will guide you and make sure you get your ordered item at the earliest.

  1.   What happens if a product I ordered is out of stock?

If a product is out of stock, you will be informed when you add it to your Shopping Cart or at Checkout. In rare cases, if the product is out of stock after your order is confirmed, we will initiate order cancellation and refund the amount or offer an exchange of products of the same value.

  1.   If I have received a damaged item during the Sale, would you offer to replace this item?

We will offer a replacement of the same item if we have available stock at the time. The customer has to intimate our team within 48 hours of delivery of the product.  

  1.   Do you have alteration facilities?

No, we do not provide any alteration facilities. Kindly go through the size chart before placing your order.

  1.   If I place an order now, can you arrange the delivery after a period of time?

As long as the payment is made at the time of placing an order, we can ship it at a later time if the request is feasible for us. For further assistance get in touch with us at - support@kisah.in. 

Returns & Exchanges

  1.   Do you accept returns and refunds?

 We will accept returns and exchange for 7 days from the date of delivery.

  1.     How can I cancel my order?

 You may cancel your order within 24 hours of placing one. Once shipped, your order cannot be cancelled. For prepaid orders, your money will get refunded within 7-8 business days to your source payment option.

 How will the customer receive the refund?

 Please check the Return Policy. 

  1.   What is your Exchange policy?

 We only accept exchange if – 

  1. i) The product is incorrect from the one you ordered or saw on the website.
  2. ii) The product has genuine manufacturing defects or has defects.

iii) The size is incorrect.

 *Image and video of the defect is mandatory for products in such cases.

  1.   Can I return or exchange items bought on sale?

We do not exchange or accept returns of items bought on sale unless the products received are damaged or the incorrect size got shipped.

Payment & Security

  1.       What are the online payment options available on your website?

 We accept all Debit/Credit cards and Internet banking services of all major banks.We also accept wallet payments.

  1.       Do you provide Cash on Delivery (COD) service?

Yes, we provide Cash on Delivery service at select locations. Please enter your PIN code during the checkout page to confirm your area eligibilty.

  1.       My transaction failed, I received a payment gateway error message. Please help.

 Sorry, that shouldn’t have happened; it could be due to some technical glitch. Try retrying and if  it continues then feel free to get in touch with our Customer Care Team and the will try to complete your order.

  1.       What happens if my credit/debit has been compromised while making online payment?

 We do not store/retain any of your credit/debit card information. If you suspect that something is not right then contact your bank immediately.