Welcome to Kisah (www.kisah.in. ) www.kisahonline.com.  Kisah and/or its affiliates provide website features and other products and services to you when you visit or shop at www.kisah.com, and use Kisah products or services.

As a condition of using the Site, the site requires your permission to send you administrative and promotional emails.

We will send you information regarding your account activity and purchases, as well as updates about our products and promotional offers.

Please see our Privacy Policy for details.You can opt out of our promotional emails anytime by clicking the UNSUBSCRIBE link at the bottom of any of Our email correspondences and also by writing to us at support@kisah.in

The Site/Company takes no responsibility for the services or products that are sold or supplied by third party vendors.

To read the complete Terms and Conditions, please read below:


The company reserves the right to amend and/or alter any of the above policy terms and conditions at its sole discretion.


We view protection of your privacy as a very important principle. We understand clearly that you and your personal information is one of our most important assets. We process your personal data as per our privacy policy.Users can place their request to our Customer Care Team via email at wecanhelp.kisah@gmail.com. ’ 


You agree to provide true, accurate, current and complete information about yourself as prompted by the Site’s registration form.

If you provide any information that is untrue, inaccurate, not current or incomplete (or becomes untrue, inaccurate, not current or incomplete), or we have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, we have the right to suspend or terminate Your account and refuse any and all current or future use of the Site (or any portion thereof).

 If you use the Site, you are responsible for maintaining the confidentiality of your account and password including cases when it is being used by any of Your family members, friends or relatives, whether a minor or an adult.

 You further agree to accept responsibility for all transactions made from Your account and any dispute arising out of any misuse of Your account, whether by any family member, friend, relative, any third party or otherwise, shall not be entertained by the Company.

Because of this, we strongly recommend that you exit from your account at the end of each session.

You agree to notify us immediately of any unauthorized use of your account or any other breach of security. We reserve the right to refuse service, terminate accounts, or remove or edit content.

Access to and use of password protected and/or secure areas of the Site is restricted to authorized users only. Unauthorized individuals attempting to access these areas of the Site may be subject to prosecution.


The price of our merchandise as mentioned on www.kisah.in / www.kisahonline.com  is the selling price of the product. The selling price of the product is the sole discretion of the management. It may change from time to time within a single day or across a period of time. Such price shall be inclusive of all local taxes as are applicable in India. Additional applicable taxes may be charged depending upon the destination where the order has to be shipped to.  

Kisah reserves the right to collect taxes and/or such other levy/ duty/ surcharge that it may have to incur in addition to the normal taxes it may have to pay.

We may also charge delivery Charges which may include postal charges / shipment charges etc. That may be applicable for your country.


Kisah will not be liable for any damages of any kind arising from the use of any service, or from any information, content, materials, products (including software) or other services included on or otherwise made available to you through the website, including, but not limited to direct, indirect, incidental, punitive, and consequential damages, unless otherwise specified in writing.

Kisah makes no representations or warranties of any kind, express or implied, as to the operation of the services, or the information, content, materials, products (including software) or other services included on or otherwise made available to you through Kisah, unless otherwise specified in writing. You expressly agree that your use of the website is at your sole risk.

Kisah does not warrant that this Website will be constantly available, or available at all or that any information on this Website is complete, true, accurate or non-misleading.

All information, content, materials, products (including software) and other services included on or otherwise made available to you by Kisah are provided on an AS IS and AS AVAILABLE basis, unless otherwise specified in writing.

All the products sold on the website shall be solely governed by the Indian Laws. In the event we are unable to deliver such products due to implications of different territorial laws, we will return or will give credit for the amount (if any) received in advance by us. 


In the event you are found to be in breach of the Terms of Use or Privacy Policy or other rules and policies or if we are unable to verify or authenticate any information you provide or if it is believed that your actions may cause legal liability for you, other users or us, without limiting to the present, without prior notice immediately limit your activity, remove your information, temporarily/indefinitely suspend or terminate or block your membership, and/or refuse to provide you with access to this Website.

Any user that has been suspended or blocked may not register or attempt to register with us or use the Website in any manner whatsoever until such time that such user is reinstated by us.


We reserve the right to make changes to our site, policies, Service Terms, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition. 


Any grievances you have by way of use of the website can be addressed to the ‘Customer Care’ by way of email to -  wecanhelp.kisah@gmail.com.

The ‘Customer Care’ shall thereafter consider the same and provide a response at the earliest of such complaint/grievance.


These Terms and Conditions or the documents of third party payment channels shall be governed and construed in accordance with the laws of India.

This document is an electronic record in terms of Information Technology Act, 2000 and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000.


Customer is eligible to receive refunds only after the product is checked and found to meet the conditions stated in the ‘Return & Exchange Policy’. The period for refund shall take (7-10) working days and shall be made in the following given mode. 


We work with different types of suppliers (manufacturers, designers, distributors, importers etc.) and the delivery time to Users is subject to delivery of products from supplier to Us.

Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason.

If your order is cancelled after your payment is processed, the amount paid will be reversed to your account within 5 to 7 working days of receiving your bank account details. No cash refund will be done at any point of time.

Further, delivery of a product may be delayed or canceled due to many reasons including but not limited to the following:

  •         Bad weather
  •         Flight delay
  •         Political disruptions
  •         Other unforeseen circumstances
  •         Production issues
  •         Operational/logistics issues

The Company shall not be held liable for any delay due to unforeseen circumstances like the ones as suggested above and you will not be entitled to any damages or monetary compensation on account of delays.

However, if you have already paid for the product, your amount will be refunded as per the company return & refund policy.