Shipping and Delivery

Domestic Shipping (Within India)

We strive to deliver your orders in a timely manner through trusted courier partners. Orders within India are typically delivered within 3-5 business days from the date of dispatch. However, there can be an unexpected delay. Once your order is shipped, you will receive a tracking ID via email and WhatsApp.

While we make every effort to deliver your order within the promised timeline, delays may occur due to unforeseen circumstances. Delivery timelines for pre-orders, event-based merchandise, and promotional products may vary.

  • If your order includes multiple products, we will attempt to deliver them together. However, this is subject to stock availability.
  • We ship to only one address per order. If you wish to send items to multiple addresses, please place separate orders.
  • We do not deliver to P.O. Box addresses and are not responsible for orders shipped to a P.O. Box that remain undelivered.
  • Once an order is confirmed, it cannot be edited, modified, or changed.
  • If you are unavailable on the scheduled delivery date, please notify our customer experience team in advance.
  • Our courier partners will attempt delivery up to three times. If unsuccessful, the order may be subject to cancellation.
  • Cash on Delivery (COD) orders will not be handed over until full payment is made.
  • Delivery and COD charges are non-refundable.

Please note: Saturdays, Sundays, and public holidays are not considered working days for standard deliveries.

International Shipping

We ship internationally through reliable courier partners. International orders are typically delivered within 7-10 working days, but delays may occur due to customs processing and other factors.

  • For international deliveries, orders may be left at the doorstep or mailbox if a signature is not required as per standard global shipping practices.
  • Cash on Delivery (COD) is not available for international orders.
  • Customs duties, taxes, and additional shipping charges levied by the destination country are the customer's responsibility and must be paid before dispatch.
  • If you require assistance with international shipping charges or customs, feel free to reach out to us.

Please note: We do not permit returns or exchanges for international orders. However, in case of a defective product, kindly contact our support team at support@kisah.in within 48 hours of delivery.