Shipping and Delivery

DELIVERY & SHIPPING WITHIN INDIA

  • We ship through registered courier companies for orders within India,ship through registered courier companies for orders within India are delivered within 7-10 business days. After your order is shipped you will be shared with the tracking ID over email and whatsapp.
  • Though, we endeavor but do not guarantee to deliver the products to users within the timeline provided while accepting an order.
  • For pre- orders, events, and promotion-related merchandise, timelines may vary.
  • In case a customer purchases multiple products in one order, we may deliver the same together. However, this may not always be possible and shall be subject to availability of stock with the relevant designers and brands.
  • In case you book multiple products and services in one transaction, efforts will be made to ship all products together. However, this may not always be possible. Furthermore, we process to only one shipping address per order, therefore, in case, any customer places an order of several items to be shipped to different address(es), each address shall be treated as a separate order.
  • We do not ship to Post Office Box address(es) and do not take any responsibility for non-delivery of orders in case an order is delivered to P. O. Box and not received by the customer.
  • Orders once confirmed cannot be edited/ modified/ or changed. However, We accept such requests for address change, made within 8 working hours of placing the order or from order confirmation. For related concerns and queries, you may reach us at support@kisah.in. 
  • If you are unavailable at a certain date, you must indicate the same and any preference on email/phone to our customer experience team to ensure smooth product delivery. 
  • Once out for delivery, it will be attempted for a maximum of 3 (three) times post which the order may be subject to cancellation.
  • Products will not be handed over by the courier before the payment is made, and returns/ cancellation will have to be raised separately with our customer experience team.
  • Delivery and COD charges are non-refundable.

Please See: Saturdays, Sundays, and Public Holidays are not set as working days for standard deliveries.

Delivery Outside Of India

  • For international deliveries, a porch or door delivery without signature may be done. This is in line with international standards of shipping.
  • We ship through registered courier companies for orders within India as well as international orders. Delivery period for international orders shall be intimated after confirmation from the courier agency. We do not offer COD for International shipping.
  • We deliver international orders within 7-10 working days. However there can be an unexpected delay.
  • Delivery charges and any additional taxes, customs charges that are levied by the destination country are to be borne by the customer. These need to be paid before the dispatch of the products from our warehouse. However, if you face any troubles there, we will be happy to help.

Please See: Saturdays, Sundays, and Public Holidays are not set as working days for standard deliveries.

We do not permit returns / exchange on international orders, however in case of a defective product being delivered to you, we request you to please share your concerns with our customer care team on email ID wecanhelp.support@kisah.in .